Mackenzie Eason & Associates has been retained by the City of Fort Worth to help recruit a Deputy Director of the Water Department over Infrastructure Services. The Water Department consists of six divisions that include Field Operations, Capital Project Delivery, Strategic Operations, Plant Operations, Management Services, and Customer Care. Each division is led by an Assistant Director, or in the case of the Capital Project Delivery Division, by a Senior Capital Projects Officer. The Water Department executive leadership includes two Deputy Directors. The Deputy Director over Business Services oversees the Management Services and Customer Care Divisions, while the Deputy Director over Infrastructure Services oversees the Field Operations and Capital Project Delivery Divisions.
The Deputy Director over Infrastructure Services will be responsible for delivery of the utility’s five year, one billion dollar capital improvement plan (CIP), implementation of asset management best practices, ensuring close collaboration between engineering, operations and maintenance activities, coordination of infrastructure delivery with development activities, development and implementation of short and long term goals and objectives, divisional budget preparation and administration, staffing, and public relations.
The Ideal Candidate
The City of Fort Worth is seeking a dynamic, outgoing, and strategic Deputy Director who is passionate about water utility performance and dedicated to public service and continuous improvement. Fort Worth is a multicultural community, and an honest appreciation and respect for diversity is essential.
The successful candidate will be an innovative problem solver and consensus builder who will analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. It will be important for the new Deputy Director to have the ability to think strategically and implement policies to support the strategic direction.
The Deputy Director will be collaborative, with the ability to learn from others and to build and maintain close and highly productive working relationships with employees and stakeholders. The Deputy Director will bring a customer centric approach to develop policies and strategies that ensure customers believe that the City of Fort Worth is the premier Water Utility in all interactions.
The successful candidate will be hard-working, decisive, possess the utmost integrity, and lead by example. The ideal candidate will have a collaborative management style with the ability to motivate and engage personnel. The Deputy Director will be comfortable exercising independent judgement and making difficult or unpopular decisions. The selected individual will maintain a culture of accountability and coach employees to perform to their highest potential.
The Deputy Director will be skilled at blending traditional utility management with leading-edge regional water service initiatives and have the ability to meet the demands of a rapidly changing, high-tech, digital environment.
The Deputy Director will be an involved community leader who is also active in professional associations and enthusiastic about advancing consumer confidence in the water profession. The chosen candidate will have considerable knowledge of utility and regulatory trends and best practices, a sensitivity to community needs, and a proven ability to improve service delivery efficiency and effectiveness.
EDUCATION AND EXPERIENCE
Bachelor’s degree from an accredited college or university with major coursework in public administration, engineering, chemistry, biology or a related field and seven (7) years of increasingly responsible water and sewer utility administration, capital delivery, and operation experience. An advanced degree with registration as a professional engineer is preferred.
The preferred candidate must have experience working with design consultants, contractors, and vendors, be involved in local, state and national water utility associations and organizations, and be familiar with regulatory issues affecting construction, operation, and maintenance of water/wastewater infrastructure.
The selected candidate will possess the following skills, previous experience or knowledge:
• Strong, demonstrated leadership skills
• Background in large, urban water utility management
• Extensive experience in capital delivery
• Extensive experience in water utility operations
• Possess a customer service mindset